Privacy Policy

Introduction

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the "Data Subject") who is not already in the public domain.

The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulation (GDPR), which is EU-wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.

Avid Roofing & Building Ltd is pleased to provide the following GDPR information:

Who we are

Avid Roofing & Building Ltd is a UK based roofing and building company.

Personal data

Avid Roofing & Building Ltd uses the information collected from you to provide services and marketing information that Avid Roofing & Building Ltd believes may be of interest to you and your business. In having made your initial contact with Avid Roofing & Building Ltd, you consent to Avid Roofing & Building Ltd maintaining a marketing dialogue with you until either you opt out (which you can do at any stage) or we decide to discontinue promoting our services.

Some personal data may be collected about you from forms and surveys that you complete; from records of our correspondence and phone calls; and from details of your visits to our website, including but not limited to personally identifying information such as Internet Protocol (IP) addresses. Avid Roofing & Building Ltd may from time to time use such information to identify its visitors. Avid Roofing & Building Ltd may also collect statistics about the behaviour of visitors to its website along with transaction information collected in the process of performing its business.

Avid Roofing & Building Ltd's website uses cookies, which are strings of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Avid Roofing & Building Ltd website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Avid Roofing & Building Ltd's website.

Any information Avid Roofing & Building Ltd holds about you and your business encompasses all the details we hold about you and any sales transactions, including any third-party information, we have obtained about you from public sources and our own suppliers.

Avid Roofing & Building Ltd will only collect the information needed so that it can provide you with its services. Avid Roofing & Building Ltd does not sell or broker your data.

Who we share your personal information with

Avid Roofing & Building Ltd will not pass on your personal data to third parties unless: it is a requirement of the service or product you have with us, where this will be detailed within the contract; if it is a prerequisite to the service or product you intend to have with us, you will be notified beforehand; we wish to undertake marketing to you under our legitimate interests; or it is a legal requirement to do so.

Analytics services (Google Analytics)
Advertising networks (Google, Facebook, Bing, or Amazon)
Network service providers who provide the service agreed in your contract
Companies we have a joint venture or agreement to co-operate with
Companies we have contracts with, to provide you with the services agreed in your contract
Debt collection agencies or other debt recovery organisations
Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to do so by law
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets as part of the process of evaluation and to ensure continuity of service

These third parties have access to your information so that they may perform these tasks on our behalf and they are prohibited by us from using or disclosing your information for any purpose other than to provide this assistance, except to the extent required by law. We may permit our service providers to use aggregate information which does not identify you or de-identified data for other purposes.

Some of the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It will also be processed by staff operating outside the EEA who are owned by and solely work for us. This includes staff engaged in the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy and the General Data Protection Regulation (GDPR), and we have the necessary legal contract in place to fulfil these services.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, provide personalised content and analyse website traffic. A cookie is a small text file stored on your device when you visit a website. Cookies can be "first-party," set by our website, or "third-party," set by a website other than ours.

Types of Cookies

Necessary Cookies: These are essential for the operation of our website, allowing you to navigate and use our services. Without these cookies, our website would not function properly.
Preferences Cookies: These cookies remember your preferences and settings to improve your experience on our website.
Statistics Cookies: We use these cookies to collect information about how you interact with our website, helping us improve and optimise our site.
Marketing Cookies: These cookies track your online activity to help deliver more accurate advertising.

In compliance with the UK GDPR and PECR, we require your consent to use non-essential cookies. When you visit our website for the first time, a cookie consent banner will appear, allowing you to choose which categories of cookies you accept or reject.

Google Analytics

Our website uses Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as how often they visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyse traffic, improve our marketing and advertising, and to improve our website.

Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with personal data. For more information on how Google collects and processes your data, visit google.com/policies/privacy/partners. You can prevent Google Analytics from using your information by opting out at tools.google.com/dlpage/gaoptout.

Main service provider: Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. Transfers to third countries are possible. As an appropriate safeguard, standard contractual clauses pursuant to Art. 46 GDPR were concluded. For third countries or companies which fall under an adequacy decision, the adequacy decision also applies.

Legal basis for processing personal data

To meet Avid Roofing & Building Ltd's contractual obligations to customers and to conform to relevant legal obligations.

Legitimate interests pursued by Avid Roofing & Building Ltd

To promote and market the roofing and building services offered by Avid Roofing & Building Ltd.

Consent

Through agreeing to this privacy notice you are consenting to Avid Roofing & Building Ltd processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing info@avidroofingandbuildingltd.co.uk, by phoning 0800 975 1579, or by writing to us. See the last section for full contact details.

Disclosure

Avid Roofing & Building Ltd may, on occasion, pass your personal information to third parties exclusively to process work on its behalf. Avid Roofing & Building Ltd requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR. Avid Roofing & Building Ltd does not broker or pass on information gained from your engagement without your consent. However, Avid Roofing & Building Ltd may disclose your personal information to meet legal obligations, regulations, or valid governmental requests. Avid Roofing & Building Ltd may also enforce its Terms and Conditions, including investigating potential violations, to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property, or safety of Avid Roofing & Building Ltd, its customers and the wider community.

Retention policy

Avid Roofing & Building Ltd will process personal data during the duration of any contract and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years any personal data not needed will be deleted.

Data storage

Data is held on servers within the United Kingdom. Avid Roofing & Building Ltd does not store personal data outside the EEA.

Data transfers

Although Avid Roofing & Building Ltd does not store personal data outside of the EEA, in certain circumstances we may need to transfer personal data outside of the EEA in order to provide our services. In such cases, Avid Roofing & Building Ltd is committed to ensuring that third party data processors, who may themselves store personal data outside of the EEA, adhere to the highest possible level of data privacy, and, wherever practically possible, will endeavour to impose legally binding obligations on said third parties. This may include, but is not limited to, relying on EU adequacy decisions and enforcing standard contractual provisions.

Your rights as a data subject

At any point whilst Avid Roofing & Building Ltd is in possession of or processing your personal data, all data subjects have the following rights:

Right of access: you have the right to request a copy of the information that we hold about you.
Right of rectification: you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten: in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing: where certain conditions apply, you have a right to restrict the processing.
Right of portability: you have the right to have the data we hold about you transferred to another organisation.
Right to object: you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling: you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Avid Roofing & Building Ltd refuses your request under rights of access, we shall provide you with a reason, which you have the right to challenge legally. Avid Roofing & Building Ltd can, at your request, confirm what information it holds about you and how it is processed.

To access details of what personal data is held, identification will be required. Avid Roofing & Building Ltd will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence; passport; birth certificate; and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Avid Roofing & Building Ltd is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to info@avidroofingandbuildingltd.co.uk or by phoning 0800 975 1579 or by writing to us at the address below.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Avid Roofing & Building Ltd or its partners, you have the right to complain to Avid Roofing & Building Ltd. If you do not get a response within 30 days, you can complain to the Information Commissioner's Office (ICO).

Contact

The details for contacting us are:

Avid Roofing & Building Ltd, attention of the Operations Director
20 Kings Road, West End, Woking, Surrey GU24 9LN
Telephone 0800 975 1579 or email info@avidroofingandbuildingltd.co.uk.

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